Thank You for your Votes! Customer Service Principles These are the 10 Customer Service Principles created and used by our employees: 1. Safety comes first in all that we do. 2. Tam proud of my professional appearance, attitude, language and behavior. 3. I treat customers and coworkers with dignity and respect, never discriminating on the basis of gender, race, national origin, religion, age, sexual orientation, marital status or disability. 4. Tunderstand my role in providing a critical service to this community and continuously build upon the skills that will empower me to best serve this community as a representative of PPS. 5. I handle customer interactions with consistency, honesty, empathy and patience. 6. I take ownership of each customer interaction placed before me. 7. I build positive relationships by anticipating customers' needs and listening before responding. 8. I take responsibility for my work, leading by example. 9. I respect my coworkers' efforts and opinions and acknowledge mistakes without placing blame. 10. I accept the challenge to turn a dissatisfied customer into a satisfied customer. PADUCAH POWER SYSTEM READERS CHOICE 2020 KMPA Best Utilities Thank You for your Votes! Customer Service Principles These are the 10 Customer Service Principles created and used by our employees: 1. Safety comes first in all that we do. 2. Tam proud of my professional appearance, attitude, language and behavior. 3. I treat customers and coworkers with dignity and respect, never discriminating on the basis of gender, race, national origin, religion, age, sexual orientation, marital status or disability. 4. Tunderstand my role in providing a critical service to this community and continuously build upon the skills that will empower me to best serve this community as a representative of PPS. 5. I handle customer interactions with consistency, honesty, empathy and patience. 6. I take ownership of each customer interaction placed before me. 7. I build positive relationships by anticipating customers' needs and listening before responding. 8. I take responsibility for my work, leading by example. 9. I respect my coworkers' efforts and opinions and acknowledge mistakes without placing blame. 10. I accept the challenge to turn a dissatisfied customer into a satisfied customer. PADUCAH POWER SYSTEM READERS CHOICE 2020 KMPA Best Utilities